Terms & Conditions

Last updated on May 30 2024 For the purpose of these Terms and Conditions, The term "we", "us", "our" used anywhere on this page shall mean Yesgle Web Solutions, whose registered/operational office is 16/30, School Road, Kolathur Chennai TAMIL NADU 600099 . "you", “your”, "user", “visitor” shall mean any natural or legal person who is visiting our website and/or agreed to purchase from us. Your use of the website and/or purchase from us are governed by following Terms and Conditions: The content of the pages of this website is subject to change without notice. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law. Your use of any information or materials on our website and/or product pages is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through our website and/or product pages meet your specific requirements. Our website contains material which is owned by or licensed to us. This material includes, but are not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions. All trademarks reproduced in our website which are not the property of, or licensed to, the operator are acknowledged on the website. Unauthorized use of information provided by us shall give rise to a claim for damages and/or be a criminal offense. From time to time our website may also include links to other websites. These links are provided for your convenience to provide further information. You may not create a link to our website from another website or document without Yesgle Web Solutions’s prior written consent. Any dispute arising out of use of our website and/or purchase with us and/or any engagement with us is subject to the laws of India . We, shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any Transaction, on Account of the Cardholder having exceeded the preset limit mutually agreed by us with our acquiring bank from time to time

Cancellation and Refund

ANY TICKET PURCHASED THROUGH THE BOOKMYENTRY PLATFORM IS MEANT SOLELY AND EXCLUSIVELY FOR PERSONAL USE BY THE PERSON IN WHOSE NAME THE TICKET HAS BEEN ISSUED. TICKETS ARE NOT A TRANSFERABLE PROPERTY AND CANNOT BE RESOLD, TRANSFERRED OR CONVEYED TO ANY PERSON UNLESS PRIOR WRITTEN AND EXPRESS PERMISSION HAS BEEN PROVIDED BY THE EVENT ORGANIZER. ANY PERSON FOUND ABUSING TICKETS FOR PERSONAL GAIN OR FOR COMMERCIAL USE SHALL BE LIABLE TO SUITABLE LEGAL PROCEEDINGS INCLUDING THOSE RELATED TO BLACK MARKETING AND FINANCIAL & CRIMINAL FRAUD.

If Yesgle Web Solutions or the Event Organizer finds that You are transferring or selling, or You had in the past transferred or sold, Your tickets, including m-ticket or band, through any mode, including social media platforms, other ticketing platforms, by hand, thereby allowing any other person to access the Event without purchasing the ticket from Bookmyentry Platform, then Yesgle Web Solutions or the Event Organizer may initiate suitable legal proceedings.

Tickets once sold cannot be exchanged, cancelled, modified, transferred, or refunded, and You shall not make any request for modifications in the ticket, including change in date, time, location, or category unless the Event Organizer has specified so in the Event’s terms and conditions. Please make sure You check the date, time, and location before You book Your tickets. But we’d still advise You to read the terms and conditions for each Event regarding exchange, cancellation, modification, transfer, and refund. If You wish to change or modify your ticket details, the same shall be entirely at the discretion of the Event Organizer.

If an Event is cancelled or postponed and the Event Organisers of such Event agree on issuing a refund for the tickets, it shall be the Event Organiser's sole responsibility to contact You and process the refund and Yesgle Web Solutions and/or One97 shall have no liability in this regard. However, the booking fee charged by Yesgle Web Solutions is non-refundable. If the Event Organizer informs Yesgle Web Solutions to process the refunds on their behalf, Your refunds may reflect in Your account within seven (07) to ten (10) working days from the date of receiving the refund request

PRICING, OFFERS, AVAILABILITY, AND SEAT CONFIRMATION
Bookmyentry Platform is a ticketing platform and sells tickets on behalf of Event Organisers and therefore has no control over its availability, offers, and pricing. If the Event Organiser announces any offer for the Event, such an offer will not apply to the tickets purchased before the announcement of the offer.

Products

In the event that You have placed an order for purchase of a product made available for sale on Bookmyentry Platform, if at the time of delivery and/or within 15 days from the date of delivery, if any defect is found or You are unhappy with the product for any reason, then You can ask for replacement of the product or products from the seller subject to the following terms and conditions:

• Availability of the product or part of the product with the seller.
• The product is not damaged due to misuse.
• The damage/defect is covered under the manufacturer's warranty.
• The product is not tampered with and missing serial numbers.
• The product is returned with all original packaging and accessories, including the box, manufacturer's packaging if any, and all other items originally included with the product delivered.
• The product is not customized or made to order.
• Clothes and footwear are not used (other than for trial), altered, washed or damaged in any way.
• Original tags and packaging should be intact.

Please note that this policy relating to Products is only in relation to goods. This Products policy is not applicable to tickets that You purchase on the Bookmyentry Platform or on the Food & Beverage tokens that you purchase at any Event which You access.

Refund Policy

In case You have made the payment but failed to receive any email and confirmation, then chances are that such a payment has failed. Once we have confirmed a failed order, we process refunds on our own. While we process such refunds within 3-5 days, it may take up to 7-10 working days (and sometimes more) for your financial institution to credit the amount back to your account.

Bookmyentry reserves the right to deny refunds for tickets purchased outside of Bookmyentry Platform. Any decisions taken by the event organiser and Bookmyentry  management will be final and binding in this regard. If you find that you have been issued fake tickets not authorized by us, then you may be a victim of fraud, for which you may consider filing appropriate police complaints/first information report at the nearest police station having jurisdiction over the area of your residence. We bear no responsibility or liability, under any law or circumstances, for such frauds committed by unauthorized third parties. 

DELIVERY

Tickets

Email confirmation: Your booking confirmation will be sent via an email. This confirmation needs to be printed and shown at the ticket counter to get a physical ticket, if entry to the Event in respect of which such ticket has been booked is subject to presentation of a physical ticket.

Physical Tickets: n case of physical tickets, we will deliver them to Your address confirmed and provided by You on Bookmyentry Platform. In case the tickets are returned to the origin, then Yesgle Web Solutions will refund the delivery charges. However, delivery charges will not be refunded for any reasons beyond Yesgle Web Solutions or its delivery partner’s control, including but not limited to your premises being closed at the time of delivery or in case you have provided an incorrect address. It is Your responsibility to ensure that delivery is taken at the address provided by You. It is also Your responsibility to ensure that You keep your delivery address updated to the one where You can ensure delivery is taken.

Ticket Pick-Up: If at the time of purchasing physical tickets, You choose to ‘pick-up’ tickets from a designated location, then the pick-up details shall be intimated to You on the purchase email containing details of your purchase. You can only pick-up the physical tickets during the pick-up window from the location or address specified in the email and/or SMS confirmation.

It is clarified that if you have chosen the delivery option, then the ticket redemption shall not be available at the box-office at the Event's venue. We will not be able to fulfil Your requests for issuing a duplicate ticket or issuing an e-ticket as a replacement. Therefore, it’s highly important for You to ensure that You pick up the tickets during the pick-up window. It is Your responsibility to periodically check your notifications that shall be sent to You at the start of and during the pick-up window

In all of the above options, You will need to produce the credit or debit card used to purchase the tickets for picking up the tickets at the venue. If the card user is not picking up the tickets herself/himself, an authorisation with the photocopy of this card signed by the cardholder needs to be produced. The signature on the card will be matched against the one used for authorisation.

Damage: You shall be solely responsible for any damage, loss, destruction, mutilation or wastage of a physical ticket which occurs for any reason except those related to packaging issues. If You received a damaged ticket due to packaging issues, please do not take delivery of the physical ticket and instead hand it back to the delivery supplier. Accepting delivery shall exempt Yesgle Web Solutions from all liability for damage to physical tickets arising because of packaging issues and Yesgle Web Solutions shall not be responsible to compensate You for such damage or provide You a replacement ticket. We will not be able to help You redeem the physical tickets if the barcode/qr code is not scannable. In such situations, You will be required to purchase another new ticket(s) to get access to the venue.

INDEMNIFICATIONS

You agree to indemnify, defend and hold harmless Bookmyentry (including its directors, employees, officers, affiliates, consultants and agents)(each an "Indemnified Party") from and against any and all losses, liabilities, claims, damages, costs and expenses (including legal fees and disbursements in connection therewith and interest chargeable thereon) asserted against or incurred by Indemnified Parties that arise out of, result from, or may be payable by virtue of, any breach or non-performance of any representation, warranty, covenant or agreement made or obligation to be performed by the User, pursuant to these Terms and Conditions, or any acts committed by third parties not authorized by Bookmyentry, or in relation to any third party claims raised against Indemnified Parties in relation to the foregoing.

Shipping and Delivery

Last updated on May 30 2024 For International buyers, orders are shipped and delivered through registered international courier companies and/or International speed post only. For domestic buyers, orders are shipped through registered domestic courier companies and /or speed post only. Orders are shipped within 0-7 days or as per the delivery date agreed at the time of order confirmation and delivering of the shipment subject to Courier Company / post office norms. Yesgle Web Solutions is not liable for any delay in delivery by the courier company / postal authorities and only guarantees to hand over the consignment to the courier company or postal authorities within 0-7 days rom the date of the order and payment or as per the delivery date agreed at the time of order confirmation. Delivery of all orders will be to the address provided by the buyer. Delivery of our services will be confirmed on your mail ID as specified during registration. For any issues in utilizing our services you may contact our helpdesk on 7845393666 or yesglewebsolutions@gmail.com Delivery Time Line Will Be 2 to 3 Working

Contact Us

Contact Us Last updated on May 30 2024 You may contact us using the information below: Merchant Legal entity name: Yesgle Web Solutions Registered Address: 16/30, School Road, Kolathur Chennai TAMIL NADU 600099 Operational Address: 16/30, School Road, Kolathur Chennai TAMIL NADU 600099 Telephone No: 7845393666 E-Mail ID: yesglewebsolutions@gmail.com